The offer and sale of products through the GREEN FAMILY srls online shop (for brevity green-family.it ) and the Customer Service number +39 348 671 6182 are governed by the following General Conditions of Sale. The General Conditions of Sale are formulated in accordance with the legislation on contracts drawn up outside commercial premises and in particular with the provisions of Legislative Decree 6 September 2005, n. 206 (Consumer Code).
GENERAL CONDITIONS OF SALE
Green-family.it sells natural cosmetic products based on 100% Italian organic Aloe Vera and organic Olive Oil.
The parts of the contract are defined as follows:
GREEN FAMILY srls (for brevity green-family.it) with registered office in Lecce in via Buccarelli, 22. P.I./C.F. 05,055,050,750.
Final consumer: “final consumer” means the customer, a physical person who has completed an order on the website www.green-family.it which has been accepted by GREEN FAMILY srls.
ORDERS
Once the order has been placed and once accepted, the customer will receive an automatic order confirmation email from GREEN-FAMILY.IT in which all the items will be summarized. Before sending the items green-family.it will check their availability and the outcome of the payment. Only after verifying that the payment has been successful will green-family.it send the Customer an email confirming the acceptance of the order and the shipment of the package.
The articles on green-family.it are only those products available in stock. If for some reason, such as multiple orders or a system error, the item becomes unavailable after purchase, the order will be considered void and green-family.it will contact the customer to establish a new delivery date or arrange immediate reimbursement.
It should be noted that the products included in the cart are not intended as booked, therefore, if the purchase procedure is not completed, they can be purchased by other customers.
Once the order has been sent, the Customer unconditionally accepts all the information in the purchase procedure and the General Conditions of Sale in full. Green-family.it reserves the right to modify the General Conditions of Sale at any time. Any changes will be valid only after publication on the site and therefore during an order the General Conditions of Sale already in force at the time of purchase will prevail.
ACCEPTED PAYMENT METHODS
Payments can be made through a secure procedure with PayPal which guarantees the confidentiality of sensitive customer data, by advance bank transfer and by credit card Visa / Visa Electron / Mastercard / Maestro / American Express / Aura / Discover through the paypal circuit.
SHIPMENT AND DELIVERIES
Shipments are made by green-family.it via Poste Italiane S.P.A. Deliveries will be made exclusively to the address indicated on the order. Green-family.it will process the order within 24/48 hours of receiving it, when placed on weekdays. If the order is placed on a public holiday or Saturday or Sunday, the order will be processed and delivered to the courier on the first useful working day.
SHIPMENTS IN ITALY
Green-family.it only ships to Italy. Shipments are made through Poste Italiane S.p.A. and cover the whole national territory. Shipments to Italy are free for orders over € 50.00. Delivery time may vary depending on the service chosen by the customer. Standard delivery is expected within 3-4 working days (Saturdays and holidays excluded). Express delivery is expected within 1-2 days from order fulfillment. However, during busy periods such as holidays, there may be delays.
In case of absent recipient, the service ensures one / two delivery attempts.
In case of absence of the recipient, a notice of non-delivery is left in the recipient’s mailbox with the date and time of the delivery attempt, the office where the shipment can be found and the deadline for collection.
SHIPMENTS ABROAD
It will shortly be possible to order and ship worldwide.
To receive our products abroad, send an email to info@green-family.it and we will provide all the information necessary to receive our products outside Italy.
SHIPPING TRACKING
Once the order has been processed and delivered to the courier, green-family.it will send the Customer an email with the courier’s shipping number (tracking number) so you can follow the progress of the package. The courier is responsible for the delivery. Green-family.it however, will address any reports of delays or non-delivery of products lodged on the Customer Service, whatsapp number +39 348 671 6182 active from Monday to Saturday from 9 to 13 and from 16 to 20.
RETURNS AND REFUNDS
The customer has the right to unilaterally terminate the purchase contract for a good or service concluded remotely without any penalty, by exercising the right of withdrawal within 14 working days from receipt of the goods.
The customer can exercise the right of withdrawal, indicating the reason why, at the following link.
The customer is liable for return shipping costs.
Once the goods have been received and verified that they are intact and the packaging has not been damaged, green-family.it will refund the amount paid through the same payment method used by the customer during purchase and within 14 working days of receiving the goods.
BILLING
An invoice will be issued for each order made by a private customer who has entered their tax code, and for each order placed by a professional customer or company with a VAT/tax number. The information provided by the Customer at the time of the order shall apply for the issue of the invoice. No change in the invoice will be possible after its issue. When ordering, it is necessary to indicate whether the shipping address is different from the billing address. If a private customer chooses not to enter their tax code, or the professional customer or company their own VAT/Tax number, GREEN-FAMILY.IT will not issue an invoice nor certify the payment by issuing a receipt or tax receipt (art. 22, paragraph 1 of Presidential Decree 633/72 and art. 2, letter oo) of Presidential Decree 696/96) “.