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Return and refunds

The customer has the right to unilaterally dissolve the purchase contract for a good or service concluded remotely without any penalty, by exercising the right of withdrawal within 14 working days of receipt of the goods.

The customer can exercise the right of withdrawal, indicating the reason why, at the following link (click here)

The customer is liable for return shipping costs.

Once the goods have been received and verified that they are intact and the packaging has not been damaged, green-family.it will refund the amount paid through the same payment method used by the customer during purchase and within 14 working days of receiving the goods.

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